Policy - Queen Bee Ceramics

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 2 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Care instructions

    All pots are food, microwave and oven safe unless otherwise noted. Food-safe pots are dishwasher safe but can be fragile so top rack is advised. Glazes used are 100% lead-free. Due to the fragile nature of materials, sleeping in ceramic jewelry is not advised.

    Custom and personalized orders

    Allow up to 8 weeks for completion of custom or personalized orders. Communication is important, so messages back and forth regarding customization details will also include timeline updates!

    Gift wrapping and packaging

    Gift wrapping is available upon request and can be selected during Checkout. If multiple items need to be wrapped individually, please make a note of this when finalizing your order!

    Legal imprint